Support
Help, without the queue.
Most answers are one click away. If you need a person, our laboratory support team replies within one business day.
Track OrderLive status for every shipment.ContactMessage the support team directly.ResourcesHandling, storage and FAQs.ShippingFree priority shipping over $250.
Shipping
Orders placed before 14:00 ship same day. Cold-chain lines ship in validated thermal packaging with temperature indicators. Free priority shipping on orders over $250.
Returns
Unopened items with an intact sterile barrier may be returned within 30 days. Contact support with your order reference to receive a return authorisation.